Frequently Asked Questions
Question: Can I try your software first?
Answer: There is a 30-day trial period, during which you can use all the functions in our software for free. You can purchase a license at our online store
anytime. You must stop using the software or purchase a license after the trial period.
Question: How do I register my software?
Answer: If you ordered from our online store
, you will receive a confirmation email with a license key in it. You can register your software by entering the license key into the "Register" dialog in the software.
If you ordered from within our software, your copy of the program will register itself automatically. You will also receive an email with the license key shortly after.
Question: I have lost my license key, how can I find it?
Answer: You can find your license key by using the following online form: Licence Retrieval
. Our orders are processed through Kagi, so this is your easiest way to find your license key. If you have trouble using the form, or do not receive your license key after 24 hours, please reach us at
Question: How long does it take to receive my license?
Answer: Your registration key should arrive in your email box within several minutes. The sender will be "Kagi (sm)", as we use Kagi as our payment processor. Please check your SPAM folder in case the confirmation email is marked as SPAM. If you still do not have the registration code after 24 hours, please contact us.
Question: What is "secure deletion"?
Answer: "Secure deletion" utilizes USDoD-compliant 7-pass, or 35-pass Gutmann algorithm to overwrite existing data before deleting them. "Secure deletion" applies to temporary files, as well as original files (if you enable "Delete Original"). It effective prevents other people from undeleting and recovering any information.
Please be aware that it takes a relatively long time to securely delete the files. The "Secure deletion" in goSecure is identical to SRM in Mac OS X.
Question: How secure is goSecure?
Answer: goSecure uses 128-bit AES encryption. AES (Advanced Encryption Standard) is extremely secure and popular, and is selected by the NSA for classified data. It is currently in use by many government agencies and companies worldwide. You can find more information about AES here
Any encryption solution is only as secure as your passwords, so choose your passwords carefully. You data will be more secure if you make your passwords hard to guess. Here are some tips:
Question: I cannot remember my password, what can I do?
- Avoid easy to guess words - Do not use common dictionary words, or information that is easy to find (like your name) as the password
- Use symbols in the password, and add spaces between words to make them harder to guess
- Use longer passwords - It is harder to guess a phrase or sentence
- Use different passwords - Do not use the same password for everything
- Use phrases that are easy for you to remember, but hard to guess
Answer: Unfortunately, there is nothing we can do. There are no backdoors in goSecure, and the password is not saved after the encryption is completed. It is impossible for us to "crack" your archive. If you forget the password, your best bet is to try out your possible passwords. See the previous question for password tips.
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